Terms & Conditions
17th May 2015
All services provided by Idgee Designs are subject to the following terms and conditions. By accepting a service offered by Idgee Designs, you accept all terms and conditions unless otherwise agreed to in writing.
Quotations are valued for 30 days. Availability is only secured once a deposit has been made, refer to 1.3
Artwork is owned by Idgee Designs until payment is received in full
A 20% deposit is required prior to a job commencing and to secure a booking. The 20% deposit is non refundable.
All content (logos, images, text…) is required prior to a job commencing.
Idgee Designs owns the copyright of all concepts, designs, drafts, artwork, graphics, compositions, symbols, logos and ideas not approved.
Once payment has been made in full, the copyright of the approved concept is transferred to the client. Idgee designs may use these concepts for promotional and portfolio use and may add the industry standard “design by” link to clients websites for the life of the design except by negotiation.
The client agrees to supply all content (text, images, logos, etc) to be included in the designs prior to the job commencing. Text should be supplied as close as possible to the final format, with accuracy, spelling, grammer checked and with little or no formatting. Idgee Designs assumes all content supplied adheres to copyright laws. Idgee Design takes no responsibility for any errors in the content provided. It is the responsibility of the client to ensure all content is correct before approval.
Unless otherwise quoted, a project includes two rounds of changes/revisions. Following two revisions per project, an additional hourly fee is charged. You will be advised to finalise your first invoice/agreement before proceeding with any additional work.
The client agrees to provide timely responses to receiving notifications, work for consideration or requests for information. The client shall have 30 days to respond to each draft/concept/request for information submitted. If the client has failed to respond after 30 days, Idgee Designs will deem the project complete. At such time, Idgee Designs will have no further obligation to the client, and the client shall pay Idgee Designs all fees and expenses associated with the work performed.
Idgee Designs shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Idgee Designs but not limited to war, strikes, lockouts, industrial disputes, or unrest, government restrictions, power outages, failure attributed to hosting suppliers or internet providers, theft, vandalism, riots, accidents of any kind or act of terrorism.
Payment options: Direct debit, cheque or paypal (Please include an additional 2.4% if paying via paypal)
Stock images are $15 each if required
Commercial free fonts are used (Other fonts available for an additional cost)
All draft concepts will be provided as low quality proofs and may not be used for any other purpose besides viewing.
Logo design does not include full branding or design of any other items besides the logo.
I liaise with printers on your behalf
I am unable to guarantee delivery dates
I recommend you request a proof of your print job before placing your order. Proofs can be arranged for $25 per A4 size and give you a better idea of how the colours will print. The proof is on Kodak 170gsm Gloss paper on a plotter which has been calibrated to the press. It normally takes 2 working days to dispatch proofs
I am unable to guarantee print quality/colours. If you are unhappy with your prints, I can request a free reprint however; this is based on the problem(s) and the printer accepting the error and so Idgee Designs cannot guarantee it.
All files must be print ready (CMYK, outlined fonts, bleed etc ) please ask for spec info if unsure before sending files. Fees may apply if the artwork is not correct.
Files sent to print once payment is received in full
Code changes/development work is not included with your website design. Your websites are built using the themes functionality only.
I do not guarantee the website will work on all devices/browsers etc. Please refer to your themes specifications for supported devices and browsers.
Clients agree to provide passwords and usernames to access domains and web hosting services not provided by Idgee Designs. No username or password will ever be used for any purpose other than what it was supplied for. If development work were required, I would need to pass on your username and passwords to developers. It is highly recommended that you change all supplied usernames and passwords after handover.
2 free rounds of small changes to each page are included once the first draft has been completed. For each round of changes, it is required that you supply all the changes in the one email. The updates cannot be applied until confirmation that all changes have been sent. This applies for both rounds of free changes. Further changes are at my hourly rate. “Small changes” does not include changing the layout or look and feel of the website.
I can provide you with your license for the theme purchased for your website. Please let me know if you would like a copy.
Payment is required in full before full access is handed over/the website goes live
I am unable to explain all the changes made to build your website or show you how to use WordPress. I can answer any questions you have via email depending on my availability.
I do not provide free ongoing support for your website. If you require further work/changes/support, I will need to quote such work and you will need to agree to the terms.
Once final payment has been received, the handover process will start. Once the handover process is finished, Idgee Designs will deem the project complete. At such time, Idgee Designs will have no further obligation to the client, and the client shall pay Idgee Designs all fees and expenses associated with the work performed.
All communication regarding content, changes and enquiries will need to be made via email for record keeping purposes.
If a meeting is required, I am available to meet at Fountain Gate shopping centre once the deposit has been accepted. Meeting duration is 1 hour or less.
If a meeting is not required and you require a phone/skype meeting, the meeting duration would be 1 hour or less. If you require discussions that go beyond 1 hour, they will be charged at my hourly rate.
All email communication is free and the preferred option so that there is a record of all communication discussed.
5. Website Handover Process
Your site is set to live or left as under construction, depending on what you decide.
Your WordPress user login details will be updated to full admin access; you can then login and change your password and delete users.
You will receive all logins and passwords for any accounts, which needed to be updated. It is recommended you change all passwords.
I can send you any original theme zip file and any stock images you have purchased.
It is recommended that you backup your website completely.
Idgee Designs will have no further obligation to the client once the handover is complete.
Web hosting provided by Idgee Designs will be maintained by Idgee Designs, or by the client. The client will always have full access to their cPanel hosting. If any problem arises with the hosting, while Idgee Designs is maintaining the hosting, those problems will be attended to and managed by Idgee Designs. If a client retains the cPanel hosting account but engages another party to manage their website, Idgee Designs will no longer be responsible for managing the clients cPanel hosting.
Idgee Designs hosting management does not include free website transfers. It includes backing up your website on request, creating email accounts on request, troubleshooting and other small cPanel tasks.